Help

Contact us at the Visitor Shop

The TfL Visitor Shop is managed by VisitBritain on TfL’s behalf.

Please carefully consult our help section and the useful links below before contacting us. Our online shop team are only able to help with queries relating specifically to the shop itself, such as:
Order amendments or cancellations, address amendments, missing order confirmations, payment problems, order tracking issues, incorrect order issues or my order has not yet arrived.

(Please complete the form below to get in touch with the online shop team) -

General transport information -

Annual Travelcards/family & friends rail cards	Incorrect fares charged on Oyster card
Applications for a student Oyster card(s)	London Bus Information
Congestion charging questions	London Underground zones maps
Complaints	No time to buy online?
Contactless card information	Offers when using a Visitor Oyster card
Discounts for seniors & customers with disabilities	River boat information
Fare charges information	School groups information
Freedom passes	Travelling with children information
Forgotten username/password for online Top ups	Tram information
Group travel information	Visual impairment assistance
How much does it cost to get from A to B?	Visitor Oyster card general information
How do I plan my journey?	Wheelchair access information
How do I travel from/to the airport(s)?

You can also contact TfL in the following ways:

Visit the TfL Help and Customer Support page
Email your query via: https://tfl.gov.uk/help-and-contact/
If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply)

Please complete the form below to get in touch with the online shop team -

Full name

Email addressConfirm Email Address

Phone number (optional)

Order number (if applicable)

What would you like to contact us about?

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