Help

Contact us at the Visitor Shop

Please be advised that our Customer Service Team will be unavailable on 2nd May. We will respond to email enquiries upon our return to the office on 3rd May.

The TfL Visitor Shop is managed by VisitBritain on TfL’s behalf. 

Please carefully consult our help section and the useful links below before contacting us. Our online shop team are only able to help with queries relating specifically to the shop itself, such as:
Order amendments or cancellations, address amendments, missing order confirmations, payment problems, order tracking issues, incorrect order issues or my order has not yet arrived.

(Please complete the form below to get in touch with the online shop team) - 

 General transport information -

Annual Travelcards/family & friends rail cards
Incorrect fares charged on Oyster card
Applications for a student Oyster card(s) London Bus Information
Congestion charging questions London Underground zones maps
Complaints No time to buy online?
Contactless card information
Offers when using a Visitor Oyster card
Discounts for seniors & customers with disabilities River boat information
Fare charges information School groups information
Freedom passes Travelling with children information
Forgotten username/password for online Top ups
Tram information
Group travel information
Visual impairment assistance
How much does it cost to get from A to B? Visitor Oyster card general information
How do I plan my journey?
Wheelchair access information
How do I travel from/to the airport(s)?
 

You can also contact TfL in the following ways:

Please complete the form below to get in touch with the online shop team -

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