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Delivery information

Will I receive a Travelcard or Visitor Oyster card or will it be a voucher for exchange upon arrival?

You will be sent the actual product, not a voucher. So you'll be able to start using public transport as soon as you arrive in London.

How are orders delivered?

Travelcards and Visitor Oyster cards are posted by express delivery or regular mail from our warehouse in Hampshire, England.

How long will it take to deliver my order?

All orders of Travelcards and Visitor Oyster cards are dispatched within 24 hours of being placed, Monday to Friday. Our fulfillment warehouse is closed at the weekends. Any order placed after 0830 (GMT) on a Friday will be dispatched the following Monday (excluding public holidays). The expected delivery times vary depending on country and delivery method, the options are shown in your shopping basket.

How do I track my express order?

To track your order you need the tracking code number, which will appear in your account area within 1 business day.

  • Login to your account (if you don’t have an account, you will need to register) 
  • You will see a list of any orders you have placed
  • Click on the order date of the order you want to track
  • The tracking code will appear on the order details page


Orders to UK addresses are shipped using DPD
dpd

  • Enter your tracking number into the ‘Receiving a parcel?' field and click ‘Track’


Orders to addresses in India, Kuwait, Malaysia, Mexico, Saudi Arabia, Singapore, South Africa, Thailand, Taiwan, North Korea, UAE, Israel and Brazil are shipped using Royal Mail
RM

  • Enter your tracking number and click 'Track item'


Orders to addresses in all other countries are shipped using DHL
DHL Express

  • Enter your tracking number in the ‘Tracking Number’ field and click 'Track'


I have not received my order. What should I do?

If you have ordered a Travelcard or Visitor Oyster card from this shop and you wish to know more about your order, please contact us

Can I have my order delivered to my hotel or an address in the UK?

Yes, but please be sure that when you place an order on our website you fill in the correct billing address and then select the new shipping address that you would like your order to be sent to.

If you wish to have your items sent to your hotel, please be sure to inform a member of staff at reception that you are expecting a delivery.

What else will I receive with my order?

Your order will arrive in an envelope and will include a receipt bearing a unique reference number and details of the items ordered.

I have just placed my order but I have ordered the wrong tickets. What should I do?

Please contact us immediately and we will cancel your order if it has not yet been dispatched from our warehouse. You can then place a new order for the correct products.

I have just placed my order but I have given the wrong delivery address. Can I change it?

It is crucial that you contact us as soon as you realise that you have made a mistake. If you don’t inform us immediately, it is likely that your order will be delivered to the wrong address.

My London Travelcard has arrived but is stamped with the wrong date. What should I do?

Please contact us immediately quoting your order reference number.

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