Help

COVID-19 - Coronavirus

In light of the current situation, we understand that you may be concerned about your purchase(s) with us. Naturally, we are taking all requests to cancel very seriously under these unprecedented circumstances and we will always try to help and find a solution for our customers.

Please refer to the FAQs below for current information concerning Travelcard / Visitor Oyster card purchases.

Annual or seasonal tickets

The TfL Visitor Shop provides Visitor Oyster Cards and London weekly or daily Travelcards only. This does mean that our team do not have access to the data relating to seasonal or annual TfL ticket purchases.

We kindly ask you to refer to the following link with guidance on your options and the necessary contact points: TfL Season Tickets – COVID-19

Travelcards

Travelcards are date and user specific and therefore are typically non-refundable.

However in light of the current circumstances, we are evaluating all the requests with the necessary attention.

Please complete our contact form providing your order number, the date of original purchase and your planned travel dates and we will respond on a case by case basis. 


We will reply with all information and instructions as necessary.

Visitor Oyster Cards

The credit on Visitor Oyster Cards does not expire so we do encourage you to hold on these for the next time you are able to visit London.

Alternatively, you may get a full refund (Minus our shipping cost) if you return unused Visitor Oyster Cards to us within 14 days of purchase

Beyond 14 days and in light of the current circumstances, we are evaluating all the requests with the necessary attention.

Please complete our contact form to confirm your preference and providing your order number and as much information as possible.

We will reply with all information and instructions as necessary.


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