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COVID-19 - Coronavirus

In light of the current situation, we understand that you may be concerned about your purchase(s) with us. Naturally, we are taking all requests to cancel very seriously under these unprecedented circumstances and we will always try to help and find a solution for our customers.

Please refer to the FAQs below for current information concerning Travelcard / Visitor Oyster card purchases.

Annual or seasonal tickets

The TfL Visitor Shop provides Visitor Oyster Cards and London weekly or daily Travelcards only. This does mean that our team do not have access to the data relating to seasonal or annual TfL ticket purchases.

We kindly ask you to refer to the following link with guidance on your options and the necessary contact points: TfL Season Tickets – COVID-19

Travelcards

Travelcards are date and user specific and therefore are typically non-refundable.

In light of the current circumstances and as a good will gesture, we are pleased to inform you that tickets displaying a validity date of between 15th March 2020 to 24th April 2020 we are currently able to offer either of the following options:

1. Return the unused tickets back to us with the promise that we will send you replacements within 12 months at your request 
2. Return the unused tickets back to us for a refund (Minus the original shipping cost and a 15% admin fee).


Please complete our contact form to confirm your preference and providing your order number and as much information as possible. 

We will reply with all information and instructions as necessary.

Visitor Oyster Cards

The credit on Visitor Oyster Cards does not expire so we do encourage you to hold on these for the next time you are able to visit London. 

Alternatively you may get a full refund (Minus our shipping cost) if you return unused Visitor Oyster Cards to us within 14 days of purchase

Beyond 14 days of purchase we can offer to refund (Minus our shipping cost and a 5% admin fee) if you return unused Visitor Oyster Cards to us.
Other options available to be refunded for any remaining credit:

• Refunds at tube station ticket machines
• Refunds at Visitor Centres
• Refunds by post


Please complete our contact form to confirm your preference and providing your order number and as much information as possible. 

We will reply with all information and instructions as necessary.

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