Accessibility statement

Last updated: 29 September 2026

This accessibility statement applies to the TfL Visitor Shop website.

This website is run by Golden Tours on behalf of Transport for London. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using your browser or device settings;
• zoom in up to 400% without the text spilling off the screen;
• navigate the website using just a keyboard;
• navigate most of the website using speech recognition software;
• skip to the main content using the “Skip to content” link; and
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website was launched in 2026 on the Shopify platform, using a theme designed with accessibility in mind. We have tried to build it to the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, but we have not yet completed a full independent accessibility audit.

We know some parts of this website may not be fully accessible:

• some images used in banners and cards may not have fully descriptive alternative text;
• some links to other websites, such as TfL journey planning pages, may not meet the same accessibility standard as this website; and
• the checkout and payment pages are provided by Shopify and our payment providers, so we have limited control over their design.

We will update this statement when we have tested the website and know more.

What to do if you cannot access parts of this website

If you need information on this website in a different format, such as large print, easy read, audio recording or braille, or you need help placing an order, please contact us. Choose any subject and tell us what you need.

We’ll consider your request and aim to get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

We have not yet carried out a full accessibility assessment of this website, so we cannot yet say how far it meets the Web Content Accessibility Guidelines version 2.2 AA standard. We will update this section once testing is complete.

What we’re doing to improve accessibility

We plan to carry out an accessibility audit of the website, fix any issues we find and update this statement with the results. We also check new pages and features for accessibility as we add them.

Preparation of this accessibility statement

This statement was prepared on 29 September 2026. It was last reviewed on 29 September 2026.